777 ja Privacy Policy
This policy describes in detail what practices 777 ja follows when collecting, storing, and using your personal information, and what measures are taken to protect it.
Table of Contents
Introduction and Applicability
777 ja (referred to hereafter as "the Platform", "we", or "our") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") sets out how 777 ja collects your personal information, the purposes for which it is used, how long it is retained, and in what circumstances it may be shared with third parties.
By using the 777 ja website, mobile application, or any related services, you are considered to have accepted the terms of this Policy. Closely related to this Policy is our Terms and Conditions — which covers the full terms governing use of the service in detail.
If you disagree with any part of this Policy, please stop using our services and contact our support team to request deletion of your account.
This Policy applies only to the 777 ja platform. 777 ja is not responsible for information provided to third-party websites or applications.
Types and Methods of Data Collection
777 ja collects user information in various ways. The main categories of data collected are outlined below:
2.1 Registration Information
The information you provide when creating an account includes:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport number (applicable for identity verification)
2.2 Financial and Transaction Information
During deposits and withdrawals, transaction details processed through the relevant mobile financial services (bKash, Nagad, Rocket, Upay) are recorded. This includes the transaction amount, time, service type, and transaction ID.
2.3 Automatically Collected Information
Certain technical information is collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Duration of site usage and navigation patterns
- Session data and login time
- App or browser version
2.4 Information from Communications
If you contact our support team via live chat or email, a record of that conversation may be kept — for the purpose of improving service quality and resolving disputes.
Purpose of Data Use
777 ja uses collected information for the following legitimate purposes:
- Account management: To handle registration, login, identity verification (KYC), and account security.
- Transaction processing: To carry out financial operations including deposits, withdrawals, and bonus payments.
- Service improvement: To analyse data in order to improve platform functionality and user experience.
- Customer support: To resolve your questions and complaints.
- Fraud prevention: To detect and prevent suspicious activity.
- Notifications and communications: To inform you about bonuses, promotions, and important service-related updates (you may opt out of promotional communications).
- Responsible gaming: To identify harmful betting behaviour patterns and provide you with support.
To learn more about responsible gaming information and tools, visit our Responsible Gaming page — it covers self-exclusion, setting spending limits, and how to get support in detail.
Sharing Data with Third Parties
777 ja does not sell or rent your personal information to any third party. However, data may be shared in the following specific circumstances:
4.1 Service Provider Partners
Trusted third parties are engaged for payment processing, identity verification, fraud detection, and managing technical infrastructure. These partners may only use data for the specified purpose, and they are bound by contractual confidentiality obligations.
4.2 Legal Obligations
It may be legally required to provide information to relevant authorities as part of a court order, investigation, or legal process. In such cases, 777 ja complies with the law.
4.3 Business Transfers
In the event of a restructuring or change of ownership of 777 ja's business operations, user data may be transferred to the relevant party — while maintaining the protections set out in this Policy.
Your data is never sold to third parties for marketing or commercial purposes.
Data Security Measures
777 ja applies industry-standard technical and organisational measures to protect user data. The main security steps are:
- SSL encryption: All data transfers are encrypted using SSL/TLS technology, preventing third parties from intercepting data.
- Password hashing: Your password is not stored in plain text — it is kept in encrypted form using a strong hashing algorithm.
- Access controls: Only authorised staff can access specific data, and their access is logged.
- OTP verification: A two-step OTP-based verification system is in place for login and financial transactions.
- Regular audits: Regular technical audits are conducted to ensure the effectiveness of security measures.
- Data centre security: Server infrastructure is operated in a physically and technically secure environment.
However, no one can guarantee complete security when transmitting data over the internet. You must therefore take an active role in keeping your account secure — use a strong password and do not share it with anyone.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 777 ja platform. Cookies are small text files stored in your browser or on your device.
6.1 Types of Cookies
- Essential cookies: These cookies are necessary for maintaining login sessions, security verification, and the basic functioning of the platform. Disabling them will prevent the service from working properly.
- Analytical cookies: Used to understand which pages are visited most and how long users stay on the site — helping to improve the service.
- Preference cookies: To remember your language, interface preferences, and similar personalisation settings.
6.2 Cookie Controls
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may disrupt login and transaction-related functions.
User Rights
Every user registered with 777 ja has the following rights regarding their personal information:
7.1 Right to Access
You have the right to request information about what personal data is stored in your account. We will provide that information within a reasonable time.
7.2 Right to Correction
If any information stored in your profile is incorrect or incomplete, you may request a correction. Some information can also be updated directly from the profile page.
7.3 Right to Request Deletion
In certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive emails or notifications about bonuses and promotions, you can turn them off from your account settings or by contacting our support team.
To exercise these rights or for any questions, contact our support team directly — live chat and email support are available 24 hours a day, 7 days a week.
Data Retention Period
777 ja retains your data only for as long as it is necessary or essential for fulfilling legal obligations.
- Active accounts: Necessary data is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, financial transaction records and identity-related information must be kept for a specified period — to facilitate fraud prevention and dispute resolution.
- Transaction records: Financial transaction data is retained for the period required under applicable regulations.
- Support conversations: Customer service records are kept for a set period as needed for service quality assessment.
At the end of the specified retention period, data is securely deleted or anonymised so that you can no longer be identified.
Policy on Minors
All services on 777 ja are strictly for persons aged 21 and above. We never intentionally collect or retain information from anyone under the age of 21.
At the time of registration, you confirm that you are at least 21 years of age. If you are unable to provide age verification documents during identity verification, your account will be cancelled and any collected data will be deleted.
If you believe a minor has registered by mistake, please inform our support team immediately.
Policy Changes
777 ja reserves the right to amend this privacy policy when necessary. If any significant changes are made to the policy:
- The updated date on this page will be changed.
- A notification may be sent to the registered email address.
- A notification may be shown within the platform.
Continued use of the service after any changes will indicate that you have agreed to the revised policy. We therefore recommend reviewing this page regularly.
This policy is part of the overall service framework of 777 ja. To learn the full terms and conditions of service use, please visit our Terms & Conditions page, and for answers to common questions, read our FAQ page.
Contact & Complaints
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact 777 ja's support team through the following:
Support Center
We will endeavour to respond to your request or complaint within a reasonable time after receipt. Complex data-related matters are resolved after the relevant verification is completed.